INVITATIONS BY HEATHER FAQ

What are your business hours?
We are available Monday through Friday from 9 am-9 pm and weekends by appointment.

How are your items printed & what kind of materials do you use?
Our invitations, thank you cards, stationery, and bar wrappers are printed on a high quality digital press.  We use 80 lb. heavy card stock for invitations and 74 lb. medium weight card stock for thank yous and stationery.  Bar wrappers are printed on 32 lb. glossy heavyweight paper.  Our photo announcements are printed on a 4800 dpi ink jet printer using 56 lb. glossy photo paper.  Our labels are printed on a 4800 dpi professional quality label printer using high gloss label stock.  Both photo announcements and labels are scratch, smear, and water resistant.

How do I make sure the information on my item is correct before printing?
We will email a proof to you within 48 hours for most orders (may take longer for custom designs). We will not print the order until we have the OK from you.

What is your turnaround time?
Most orders will ship within 2-3 days of customer approval. Rush service is available for an additional fee; please make a note of your needs in the special instructions area.

How much will shipping Cost?
Shipping is based on your subtotal and are priced out as follows...
$1 - 20 is 3.99
$20.01 - 40 is 5.99
$40.01 - 60 is 7.99
$60.01 - 80 is 9.99
$80.01 & up is 11.99

How will my items ship?
All orders ship via USPS or UPS, either carrier may be chosen pending the specifics of the project or whichever is easier for the client. We Ship from Lakewood, NJ.

What kind of envelopes do I get with my order?
All orders for invitations, cards, and birth announcements include envelopes. They are 70 lb. premium radiant white with a square flap. The envelopes have a high opacity to minimize show through and can be printed on with your laser or inkjet printer.

How do I send a photo?
Please send your photo to info@invitationsbyheather.com with your order number in the subject line. Photos must be high quality (300 dpi or higher) for printing purposes. We would rather not print low resolution photos on our products and we will get back to you if your photo is not acceptable. If you are using a professional photo, please include permission from the photographer to reprint the image. If you send a professional photo without permission from the photographer, you are implying that this is your photo and accepting any responsibility of copyright violation.

Will you make a custom invitation for my party?
YES! We will make any item completely from scratch to meet your needs. Please contact us with your idea.

Have a question you can't find an answer to?
Contact us and we will be happy to get back to you as soon as possible with an answer.